Faniry Madagascar Tour: Comprehensive Terms and Conditions
Introduction
These Terms and Conditions outline the agreement between the customer (individual or company) purchasing travel services from Faniry Madagascar Tour and the company itself. These Terms override any other conditions unless required by law. Any amendments to this agreement must be made in writing and mutually agreed upon by both the client and the company.
Acceptance of Booking
By accepting a booking, the individual or entity does so on behalf of all members in their group, ensuring that everyone is bound by these Terms and Conditions.
Scope
All offers, quotes, and bookings provided by Faniry Madagascar Tour are subject to these Terms.
Seasons in Madagascar
Madagascar experiences two distinct travel seasons:
• Low Season: December 15 to February 15
• Peak Season: February 16 to December 14
•Low Season Discounts: Travelers booking within the low season can benefit from reduced rates, as accommodation and transportation costs are typically lower.
•Peak Season Rates: Prices for accommodations, transportation, and guided tours tend to be higher due to increased demand.
Deposit Requirements
A 50% deposit of the total trip cost is required to confirm your booking, payable via credit card through Remitly. For bookings made within 30 days of departure, full payment is due within 3 days. Higher deposits may be required for certain trips, larger groups, or special arrangements.
For trips under €500, or those booked less than 7 days before departure, full payment is required upfront. Trips can be postponed for up to one year without additional charges.
For the trip to these destination full payment is required due to trip preparation and conditions on these areas : Nosy Be Island , St Marie Island , Marojejy National Park , Nosy Manga Be , Antalaha and Maroantsetra
Final Payment
The remaining balance must be paid in cash (in euros) upon arrival at the airport or hotel before the trip begins. Fully paid bookings are protected from price increases related to airline tariffs, fuel costs, or exchange rates. Full payment is required for all Group Tours and for bookings made less than 15 days before departure.
Cancellation by Faniry Madagascar Tour
Faniry Madagascar Tour reserves the right to cancel an event or part of it for reasons such as:
Adverse weather conditions or safety risks
Potential damage to the company's or suppliers’ property or reputation
Supplier unavailability
Changes that make the event infeasible
In such cases, the event will either be rescheduled or refunded. No further liability is assumed by the company.
Cancellation by Clients
Cancellations must be submitted in writing and signed by the group leader via email. Cancellation fees include 30% of the remaining balance, excluding the deposit. Travel costs are non-refundable if the client cancels or changes plans. Clients are advised to have travel insurance that covers emergencies, accommodations, and other contingencies.
Group Cancellations
If members of a group cancel, they will be charged 100% of the trip cost to maintain the Group Tour. This is in addition to the general cancellation fees to avoid a price increase for the remaining members.
Client Alterations
Faniry Madagascar Tour will try to accommodate reasonable client requests for changes. All requests must be submitted in writing by the group leader and are only confirmed when acknowledged in writing by the company. Changes in participant numbers made up to six weeks before the event are free, but later changes will incur a US$75 fee per person. Transfers of bookings are allowed if the new participant meets all conditions of the event.
Alterations by Faniry Madagascar Tour
If requested accommodations are unavailable, the company will substitute a similar standard in the same location and will inform the client of the change.
Fare Increases
Prices may increase due to airline tariffs, fuel costs, game reserve fees, or exchange rate fluctuations. The company may add a surcharge, and refusal to pay could result in the cancellation of the tour with the retention of all payments. Fully paid trips are exempt from fare increases.
Client Responsibility
Clients are responsible for ensuring they have all required travel documents, including health certificates, visas, and passports for the tour.
Special Requests
Any special requests should be stated on the booking form. While the company will try to fulfill these, no guarantee can be made that all requests will be met.
Exclusions for Car Rental option with driver guide
The cost does not include:
International flights
Meals
Visa and passport fees
Travel insurance
Optional activities and personal expenses
Any services not explicitly mentioned in the itinerary
Internal Flights and Ferries in Madagascar
The company will manage the itinerary to minimize disruptions caused by:
Delayed or canceled international or domestic flights
Ferry delays or cancellations
Note: Air and ferry companies are not under the control of Faniry Madagascar Tour, but the company will make every effort to adjust the itinerary in the event of delays or cancellations.
