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Faniry Madagascar Tour: Comprehensive Terms and Conditions

Introduction

These Terms and Conditions outline the agreement between the customer (individual or company) purchasing travel services from Faniry Madagascar Tour and the company itself. These Terms override any other conditions unless required by law. Any amendments to this agreement must be made in writing and mutually agreed upon by both the client and the company.

Acceptance of Booking

By accepting a booking, the individual or entity does so on behalf of all members in their group, ensuring that everyone is bound by these Terms and Conditions.

Scope

All offers, quotes, and bookings provided by Faniry Madagascar Tour are subject to these Terms.

Seasons in Madagascar

Madagascar experiences two distinct travel seasons:

• Low Season: December 15 to February 15

• Peak Season: February 16 to December 14

•Low Season Discounts: Travelers booking within the low season can benefit from reduced rates, as accommodation and transportation costs are typically lower.

•Peak Season Rates: Prices for accommodations, transportation, and guided tours tend to be higher due to increased demand.

Deposit Requirements

A 50% deposit of the total trip cost is required to confirm your booking, payable via credit card through Remitly. For bookings made within 30 days of departure, full payment is due within 3 days. Higher deposits may be required for certain trips, larger groups, or special arrangements.

For trips under €500, or those booked less than 7 days before departure, full payment is required upfront. Trips can be postponed for up to one year without additional charges.

For the trip to these destination full payment is required due to trip preparation and conditions on these areas : Nosy Be Island , St Marie Island , Marojejy National Park , Nosy Manga Be , Antalaha and Maroantsetra

Final Payment

The remaining balance must be paid in cash (in euros) upon arrival at the airport or hotel before the trip begins. Fully paid bookings are protected from price increases related to airline tariffs, fuel costs, or exchange rates. Full payment is required for all Group Tours and for bookings made less than 15 days before departure.

Cancellation by Faniry Madagascar Tour

Faniry Madagascar Tour reserves the right to cancel an event or part of it for reasons such as:

Adverse weather conditions or safety risks

Potential damage to the company's or suppliers’ property or reputation

Supplier unavailability

Changes that make the event infeasible

In such cases, the event will either be rescheduled or refunded. No further liability is assumed by the company.

Cancellation by Clients

Cancellations must be submitted in writing and signed by the group leader via email. Cancellation fees include 30% of the remaining balance, excluding the deposit. Travel costs are non-refundable if the client cancels or changes plans. Clients are advised to have travel insurance that covers emergencies, accommodations, and other contingencies.

Group Cancellations

If members of a group cancel, they will be charged 100% of the trip cost to maintain the Group Tour. This is in addition to the general cancellation fees to avoid a price increase for the remaining members.

Client Alterations

Faniry Madagascar Tour will try to accommodate reasonable client requests for changes. All requests must be submitted in writing by the group leader and are only confirmed when acknowledged in writing by the company. Changes in participant numbers made up to six weeks before the event are free, but later changes will incur a US$75 fee per person. Transfers of bookings are allowed if the new participant meets all conditions of the event.

Alterations by Faniry Madagascar Tour

If requested accommodations are unavailable, the company will substitute a similar standard in the same location and will inform the client of the change.

Fare Increases

Prices may increase due to airline tariffs, fuel costs, game reserve fees, or exchange rate fluctuations. The company may add a surcharge, and refusal to pay could result in the cancellation of the tour with the retention of all payments. Fully paid trips are exempt from fare increases.

Client Responsibility

Clients are responsible for ensuring they have all required travel documents, including health certificates, visas, and passports for the tour.

Special Requests

Any special requests should be stated on the booking form. While the company will try to fulfill these, no guarantee can be made that all requests will be met.

Exclusions for Car Rental option with driver guide

The cost does not include:

International flights

Meals

Visa and passport fees

Travel insurance

Optional activities and personal expenses

Any services not explicitly mentioned in the itinerary

Inclusions and Exclusions for All Inclusive Tour

All itineraries include a day-by-day plan with detailed information about visits, activities, and points of interest.

This plan is provided to help clients understand the possibilities at each destination.

Inclusions vs. Exclusions

Activities mentioned in the itinerary are for information only unless explicitly listed under “Inclusions.”

Only activities, excursions, and services clearly marked as included are covered by the package price.

All other activities remain optional and can be arranged separately at the client’s request, subject to availability and additional cost.

Beach & Island Destinations

For destinations such as Anakao, Nosy Be, Sainte Marie Island, and other beach/island tours, we always provide a list of possible activities (diving, snorkeling, whale watching, excursions, etc.) for your reference.

These activities are not included in the package price unless specified under the “Inclusions” section of your confirmed itinerary.

Final Itinerary & Payment

Before confirmation and payment, clients receive a final itinerary with clear inclusions and exclusions.

Once the trip is confirmed, any additional activities not included may be booked on-site or through our team upon request, with extra costs applied.

Internal Flights and Ferries in Madagascar

The company will manage the itinerary to minimize disruptions caused by:

Delayed or canceled international or domestic flights

Ferry delays or cancellations

Note: Air and ferry companies are not under the control of Faniry Madagascar Tour, but the company will make every effort to adjust the itinerary in the event of delays or cancellations.

Please take time to read the terms and condition of our services. Confirming a car rental or Tour packages with Faniry Madagascar Tour , assumes that you have read, fully understand and accept all the terms and conditions described below.